EVERYTHING YOU NEED TO KNOW ABOUT THE HOME WARRANTY PROGRAM
STEP 1: Login to your Real Pro account
Our office is registered, so you already have an account set up! Login with your nwhomes.net email address. If this email address does not work, please contact Chris below. First time login, click on Forgot Password to retrieve your temporary password via email.
STEP 2: Order a home warranty
In your Real Pro account click on New Warranty button and fill out the form fields. Once completed you can either make payment through escrow or by credit card. You can also order a warranty by submitting electronically to email@example.com (download form below).
STEP 3: Submit data collection form
Submit a data collection form for every active warranty to get $50. Simply select an existing warranty in your portal and click on the red ‘Data Collection Form’ button. You can also submit this form electronically to firstname.lastname@example.org (download form below).
If you have any questions about any of these processes, please contact:
Chris Mattix, local area Sales Manager at (206) 305-2343, email@example.com
or Customer Support at (855) 806-6678, Real-ProSupport@aphw.com
Looking to arm yourself with the right knowledge to win over sellers and buyers? Download our co-branded RE/MAX Flyers below.
Visit America’s Preferred RE/MAX website
Find out more about coverage, view testimonials, order marketing materials, and get even more info about America’s Preferred Home Warranty.
Download the mobile app
The app lets you enter and maintain accounts, manage multiple warranties, view, print and share contracts, view a history, make payments, and more.
Frequently Asked Questions (FAQ)
What is the program?
In an ongoing effort to improve home warranty services, America’s Preferred Home Warranty has developed a home warranty management app and portal called Real-Pro for real estate brokers to help simplify the warranty administration process. With this smart app, users will find a one-stop shop for contract and warranty needs.
What are the benefits of offering your client a home warranty through APHW?
1. When an APHW home warranty is sold to cover the residential property in question, or an APHW home warranty was offered in the deal for the residential property in question and your clients signed the coverage wavier, APHW will pay up to 75% of your E&O deductible for one year after closing.
2. By filling out the Data Collection Form, providing APHW with information to help with their statistics, you will receive a $50 check for every home warranty sold.
3. Purchasing a home warranty will provide peace of mind for your clients knowing that their home has coverage.
4. If repairs are needed in a claim, your client can choose their own contractor.
If my client declines the home warranty, how does APHW know I offered it to them so that my deductible gets paid?
Just have your client sign the coverage waiver. The waiver basically says that you offered a home warranty and they didn’t want to purchase one – it’s that easy. Upload a copy of the waiver to Paperless Pipeline for that transaction to have for future proof.
How do I set up my account with APHW?
You don’t! We have already provided an email address with your information to APHW. If it’s your first time logging in, see Michael or Lisa for email address used, and go through the ‘Forgot Password’ process to gain access to your account.
What if I don’t know my password?
If you are not able to recall your password and are not able to login to your account, please go through the ‘Forgot Password’ process. We can see your email associated with your account, but there is NO way for us to see your password.
What if I am already working with APHW and have an account?
Great news! Use the account you have already created and there is nothing else you need to do. You will still be associated with the office.
Why should I login to the online Real-Pro portal?
The Real-Pro® home warranty management app gives real estate agents the ability to enter and maintain accounts, manage multiple warranty contacts, view, print and share contracts, and pay for and review warranties.
Once logged in, users will find that they have access to a history of all their warranty contracts. Real estate professionals can also email all stakeholders at any point in the process. New payment options are also integrated into the Real-Pro® home warranty application, as well as immediate access to invoices and warranty documents.
Where can I learn more?
For help with creating a warranty, viewing warranties, and emailing an invoice, please call 855-806-6678, or email Real-ProSupport@APHW.com.
Or contact our Local Area Sales Manager, Chris Mattix at 206-305-2343, or email firstname.lastname@example.org.